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working smarter

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working smarter

For the previous a number of centuries we’ve used human labour to do what machines can’t. First the machines caught up with us and surpassed people with their brute drive. Now they’re surpassing us with their brute intelligence. There just isn’t way more want for machine-like human work which is routine, standardized, or brute. But sure long-term expertise might help us join with our fellow people in an effort to study and innovate — curiosity, sense-making, cooperation, and novel considering.

Automation of routine and standardized work is forcing folks to do extra non-routine handbook and cognitive work. If any piece of labor will be mapped and analyzed, it will likely be automated. As non-routine work turns into the norm, work environments should turn out to be open, clear, and numerous as a result of belief is important to make sure that information flows. Finding the fitting info is barely a part of the problem of non-standardized work. Sharing advanced information requires trusted relationships. People should belief one another earlier than sharing and solely then can they work successfully on tough issues and take knowledgeable motion.

“strong interpersonal relationships that allowed discussion, questions, and feedback were an essential aspect of the transfer of complex knowledge” —Hinds & Pfeffer (2003)

working smarter fieldbookStandardized industrial work was centered on decreasing errors to make sure high quality of comparable services and products. This remains to be necessary in manufacturing, although manufacturing strains are sometimes shorter and re-tooling occurs extra continuously at this time.  But error discount just isn’t sufficient. We additionally want to extend insights. In 2010 Jay Cross revealed The Working Smarter Fieldbook produced with the remainder of our colleagues on the Internet Time Alliance. Working smarter just isn’t working sooner or extra effectively. Working smarter is growing insights.

“Visualize the workflow of a bodily job: produce, produce, produce, produce, produce, produce, produce, produce, produce.

Now visualize the workflow of a inventive information employee: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.”
Jay Cross (1944-2015)

A give attention to decreasing errors assumes {that a} work setting is sophisticated — manufacturing. However, a give attention to bettering insights understands that almost all work environments involving individuals are advanced — creativity & innovation. So what ought to information staff do between flashes of brilliance? They must be engaged in studying socially and informally in an effort to see what others don’t.

working smarter by increasing insights

Learning informally and socially means connecting our particular person work with our groups, communities, and networks. It requires honing our curiosity and searching for out completely different views and concepts. It takes greater than particular person sensemaking to know advanced conditions, so we’ve to search out others to problem our assumptions and study on the fringe of our skilled skills. But most significantly we have to use what we’ve realized so as resolve challenges and co-create worth. As we do that, we constantly share in an effort to make our communities and networks extra resilient and in a position to make higher knowledgeable selections. This self-discipline is personal knowledge mastery.

How we are able to develop our personal PKM processes, particularly searching for and sharing, is detailed in — finding and sharing information.

PKM is straight associated to innovation, as it’s folks making connections by means of work and studying — What is innovation?

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